About Us

  • Why choose Ascend?

    We are a small, passionate team based right here in Montreal, committed to making high-quality workout equipment accessible to everyone. Our mission is to empower individuals to pursue their fitness goals from the comfort of their own homes, without breaking the bank.

    By streamlining our processes and keeping our overheads low, we're able to offer our equipment at a fraction of the price you might find elsewhere. We believe that staying healthy and active shouldn't be a luxury, but a right for all.

    Every product we offer is carefully crafted with both quality and affordability in mind, ensuring that you get the best value for your investment. We're dedicated to providing excellent customer service every step of the way, because we truly care about your fitness journey.

  • What is the warranty offered on your equipment?

    We take great pride in the quality and craftsmanship of our gym equipment, and we are committed to providing you with products that meet the highest standards. To ensure your satisfaction and peace of mind, we offer the following Limited Warranty Policy for a period of one year from the date of purchase.

     

    To learn more about of warranty we invite you to read our warranty page below.

    Ascend Warranty Policy

     

    Please retain your proof of purchase, as it will be required for any warranty claims. For further inquiries or to initiate a warranty claim, please contact our customer service department at hello@movewithascend.com.

     

  • What are your business hours?

    Please note that our showroom operates during the following hours:

    • Monday to Friday: 10:00 AM to 5:00 PM
    • Saturday: 11:00 AM to 4:00 PM

    Should you have any inquiries or require assistance, our dedicated customer service team is available during these hours:

    • Monday to Friday: 9:00 AM to 5:00 PM
    • Saturday: 10:00 AM to 5:00 PM

    Feel free to visit us during our showroom hours or contact our customer service team for any assistance you may need. We look forward to serving you.

  • Can I try out the items in person?

    At Ascend, we want to ensure you have the best experience possible when shopping for our products. That's why we encourage you to come in and try out any items you're interested in before making a purchase.

    If you find something you love, and it's in stock, you're welcome to take it home with you the same day. We believe in the importance of making sure our customers are completely satisfied with their purchases, and trying out items in person can help you make the best decision for your needs.

     

    Our showroom is located at 8495 Chemin Dalton, Ville Mont-Royal Quebec. H4T 1V5.

     

    Monday-Friday: 10am-5pm

    Saturday: 11am-4pm

     

    Contactez-nous

  • Where are you located?

    We're located in Montreal, and our warehouse and showroom are open to the public. You can find us at:

    8495 Chemin Dalton Ville Mont-Royal QC H4T 1V5

    Feel free to drop by anytime during our opening hours. We're excited to welcome you and assist with whatever you need!

  • Do you have a showroom ?

    We're located in Montreal, and our warehouse and showroom are open to the public. You can find us at:

    8495 Chemin Dalton Ville Mont-Royal QC H4T 1V5

    Feel free to drop by anytime during our opening hours. Which are from Monday to Friday 10am-5pm and Saturday from 11am - 4pm.

    We're excited to welcome you and assist with whatever you need!

  • Where can I find tips and workout plans?

    We're excited to share a valuable resource with you. By following the link below, you will find a wealth of tips and tricks, as well as workout routines designed to help you achieve and maintain a healthy and happy lifestyle. Whether you're looking to improve your fitness, find new exercise ideas, or learn more about wellness, this link has everything you need.

     

    Ascend Fitness Blog