When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next batch is arriving here in our Montreal warehouse.
When you pre-order online or with a representative, this will guarantee you that you will receive the product from the earliest batch available.
For example, if you order an item that is arriving between the 15th-30th of next month, this means that it can arrive at our warehouse anytime between those dates. Once we receive the shipment containing your order, we will process orders for shipping within 48-72hr of receiving our stock. Once it has been processed for shipping, you will receive a tracking number.
From there, the carrier's delivery time generally varies between 1-4 business days for a delivery in most of Quebec and southern Ontario. In remote areas of Quebec and Ontario, as well as for the rest of Canada, delivery time ranges from 4-7 business days.
If order is shipped on a pallet with a LTL carrier, processing time and transit time can be a little longer, depending on the volume of the order and the destination.
Once the order is shipped and in the carriers' hands, we do not control the delays, as well as the delivery time. If you have any requests regarding those, please take them up directly with the carrier's customer service. The above delivery times are only estimates given by the shipping carriers. Different factors that are out of our control might prolong the estimated shipping time; such as strikes, pandemics or periods of high traffic (Black Friday, Holidays, Boxing Day, etc.).
Once the order has left our warehouse, we will assist our clients to our best ability to ensure they receive their items in a timely manner, however, we have no control over the deadlines and cannot be held responsible for any delays.
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