Existing Order Inquiries

  • Can I cancel or edit my order?


    Absolutely, we understand that plans can change. However, it will depend on the processing stage of your order and we may not be able to accommodate your request.
    Here's what you need to know about canceling your order:

    1. Free Cancelation Before Fulfillment: You can change or cancel your order at no cost anytime
      before it's processed for shipping. 

    2. Contact Us: To modify or cancel an order, please reach out to us via phone or Live Chat at the
      bottom of your screen to get immediate assistance. 
      Provide the following information:

      • Your order number
      • Product(s) you wish to cancel or add
      • Reason for cancellation

    3. Agent Assistance: If your request meets the criteria, our agent will modify your order free of
      charge. Refund processes will automatically initiate upon cancellation.

    4. Cancellation Guarantee: While we strive to accommodate all requests, we can't guarantee
      cancellation if your order has been fulfilled. In such cases, the order will be treated as a return, and applicable fees will align with our Return & Refund policy.

    We're here to make your experience smooth, so feel free to get in touch with us if you need to adjust
    your order.

  • What should I do if I haven't received an order confirmation email?

    If you place an order on our website and you are missing your order confirmation email:

    1. Check Spam or Junk Folder: Look in your spam, promotion or junk mail folder for the
      confirmation email.
      Mark it as "Not Spam" if found.

    2. Wait a Few Minutes: Sometimes, there might be a slight delay. Give it a few minutes and refresh
      your inbox.

    3. Contact Customer Support: If the email isn't in your spam folder or you've waited and still haven't received it, contact our customer support team. We can verify your order and provide confirmation details.

    4. Provide Order Information: When contacting us, be ready to share your name, email, and any
      other relevant order details.

    5. Check Email Address: Confirm that the email address associated with your order is correct to avoid typos or errors.

    6. Resend Confirmation: Customer support can resend your confirmation if needed.