Timeline for Return Request: Make sure to submit your return request within 30 days of receiving your order. Requests made after this period shall not be accepted.
Condition of Returned Items: Products must be in their original condition and accompanied by the
original packaging. Please note that return requests without the original packaging will be refused.
Responsibility for Repackaging and Shipping: You are fully responsible for repackaging and shipping all items back to us in their original packaging.
Prepaid Return Label: Upon initiating a return, a prepaid return label will be provided at a discounted
rate. It's important to note that return labels are only valid for fourteen (14) days from the date of issue
via email.
Initial shipping Fee (If applicable): The initial shipping cost is non-refundable and will be deducted
from the total refund amount we issue to you.
Restocking Fee: All returns are subject to a restocking fee equal to ten percent (10%) of the total value of the product(s) returned.
Condition of Items and Restocking Fee: Failure to return items in their original condition and packaging may result in a restocking fee ranging from ten percent (10%) to thirty percent (30%). The specific fee will be determined at the discretion of the receiving agent.
Exclusions: Free products are not eligible for returns in exchange for refunds or any other form of
compensation.
Initiating a Return: To initiate a return, please reach out to us through Live Chat at the bottom of your
screen or email us at hello@movewithascend.com. Include the following information in your message:
- Your order number
- Product you wish to cancel/return
- Reason you wish to cancel/return
If you have any further questions or need assistance, our customer service team is here to help!
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