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Rose
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User Manual - Ascend Power Cage 3.0
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Can I cancel or edit my order?
Absolutely, we understand that plans can change. However, it will depend on the processing stage of your order and we may not be able to accommodate your request. Here's what you need to know about...
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What should I do if I haven't received an order confirmation email?
If you place an order on our website and you are missing your order confirmation email: Check Spam or Junk Folder: Look in your spam, promotion or junk mail folder for the confirmation email. Mar...
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Do you offer free shipping?
Yes! We offer free shipping on our cardio equipment to most destinations within Canada! 1. Eligible Cardio Equipment: Our free shipping offer extends to a range of cardio equipment designed to e...
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How can I initiate a return?
Timeline for Return Request: Make sure to submit your return request within 30 days of receiving your order. Requests made after this period shall not be accepted. Condition of Returned Items: Pr...
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Shipping time for pre-orders
When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next batch is arriving here in ou...
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How long should my order take to arrive?
Shipping time for pre-orders When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next...
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How can I track my order?
Our warehouse team will send you a tracking link via email once your order has been prepared and dispatched. Using that link, you can follow your order more closely and get a better idea of its a...
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I only received a part of my order. What should I do?
We understand how important it is for your order to arrive complete and on time. If you find yourself with only part of your order, don't worry—let's navigate this together. Here's a step-by-step g...
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User Manual - Ascend 3-in-1 Adjustable Dumbbell