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Andrea
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Recent activity by Andrea-
Can I use clip-in pedals?
Yes! We sell clip-in pedals that can be swapped on your bike. Our crank arms are compatible with standard pedals with a 9/16 inch axle.
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What kind of shoes can I use with the clip-in pedals?
Our clip-in pedals are specifically designed for SPD clip shoes, providing a secure and efficient connection between your shoes and the pedals. This allows for better power transfer and a more cont...
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Do you ship outside of Canada?
At this time, we currently only ship within Canada. However, we are continuously working to expand our shipping capabilities to reach more North American countries in the future!
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What is the difference between the treadmills?
The main differences between our walking pad and treadmills can be seen below:
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Can I use my treadmill on a carpet or carpeted floors?
We generally do not recommend using a treadmill on carpet for several reasons. Stability: Treadmills require a stable surface to operate safely. Carpets, especially plush or thick ones, may not p...
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How do I connect my S2 to applications?
To pair your bluetooth monitor to your devices, please follow the instructions below: Make sure the APP you want to use with your S2 is an FTMS-compatible application such as Kinomap or Zwift. To ...
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What is an oversized item (LTL Freight Shipment)?
LTL Freight is short for “Less-than-TruckLoad” Freight shipping where items are packaged on a pallet and shipped by freight. These items are heavier and require specific handling and delivery.
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Can my treadmill be stored vertically?
We do not recommend storing your X1 treadmill or walking pad vertically as it can slip and fall causing damage to the treadmill. We recommend folding the treadmill down and storing horizontally. Fr...
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How do I pair my heart-rate monitor?
Pairing your heart rate monitor is quite straight forward: Remove any protective films or plastics that may prevent the battery from working, which usually happens when you first open the monitor ...
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How to maintain your treadmill
Please refer to the following maintenance guidelines: DAILY MAINTENANCE After each use, wipe down the treadmill to remove sweat and dust. Use a soft cloth dampened with water or soft cleaning pro...