Need Help?
Creating a ticket is the fastest way to resolve an issue.
Andrea
- Total activity 139
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 80
Articles
Recent activity by Andrea-
Do the handlebars adjust vertically and horizontally?
Our S2 magnetic bike allows for the seat and handlebars to be adjusted not just vertically but horizontally as well! This allows for a wide range of user heights to find a perfect fit! Our S1 ...
-
How do I properly tighten my seat?
In almost all cases, the nuts need to be tightened even more. Although the seat nuts may already seem quite tight, they will need to be even tighter-- as tight as you can get them with a full size ...
-
Can I update my order to be delivered?
Yes! We're happy to accommodate your request to update the shipping method to delivery, instead of local pick-up. However, please note that there may be associated fees with this change, depending ...
-
Can I reschedule my pick-up appointment?
Yes, of course! You can use the same link originally sent to schedule the pick-up. You could also send us an email at hello@movewithascend.com or give us a call at 1-855-905-3486 and we will be hap...
-
Does my S2 bike need to be plugged in to function?
The S2 magnetic bike needs to be plugged into function. Without being plugged in, the screen and resistance will not work. You will have a power cord that must be plugged into the rear of the bike,...
-
How do I know when my order is ready to be picked up?
When your order is in stock and ready for pick-up, you will receive an email to schedule your appointment at our warehouse in Ville Mont-Royal. You will simply have to follow the link in the email ...
-
Why does the calorie counter seem to be not accurate?
There are many reasons why the calories may not be as accurate as a fitness watch. These factors include: Body composition Heart rate Your age Bike resistance levels Given these factors, it's e...
-
Do you need to purchase a stand for the dumbbells?
You do not need a stand to be able to enjoy the dumbbells! The stand will just raise the dumbbells to a more comfortable height. *Nuo Style dumbbell stand *Adjustable dumbbell ...
-
What is the hole diameter to install accessories and supports?
The hole diameter our power cage is 1inch which refers to the size of the openings where you can insert pegs or attachments for various exercises. When it's mentioned as "1 inch," it means the diam...
-
Can I install the pull-up bar upside down?
Yes of course! It is important to still install the pull-up bar for the need structural support, but it can be placed upside down if you need to save some height.