Advanced Features

  • Privacy and Data Security

    Your privacy and security are our top priorities at ASCEND FITNESS. This FAQ addresses common questions about how your data is stored, protected, and used within the app.

     

    Frequently Asked Questions:

    1. What Data Does ASCEND FITNESS Collect?

    • Personal Information:
      • Name, email address, and payment details (if applicable).
    • Fitness Data:
      • Metrics like weight, activity history, and progress photos.
    • Device Information:
      • Details about your device, such as operating system and app usage data, to improve performance.

     

    2. How Is My Data Protected?

    • Encryption:
      • All data is encrypted during transmission and storage to prevent unauthorized access.
    • Secure Servers:
      • Data is stored on secure servers that comply with industry standards for data protection.

     

    3. Does ASCEND FITNESS Share My Data?

    • No Unauthorized Sharing:
      • Your data is never sold or shared with third parties for marketing purposes.
    • Third-Party Integrations:
      • Data shared with integrations (e.g., Google Fit, Fitbit) is limited to what’s necessary for functionality.

     

    4. How Can I Access or Delete My Data?

    • Access Your Data:
      • Go to the You Tab > Settings > Account to view your data.
    • Request Deletion:
      • Contact us at hello@movewithascend.com to request account deletion.

     

    5. How Long Is My Data Stored?

    • Retention Policy:
      • Data is stored as long as your account is active. If you cancel your subscription, data is retained for 30 days before permanent deletion.

     

    6. Can I Opt Out of Data Collection?

    • Limited Data:
      • Some data is essential for app functionality and cannot be opted out of.
    • Optional Data:
      • You can choose not to log optional metrics like weight or progress photos.

     

    Tips for Managing Your Privacy:

    1. Update Permissions:
      • Regularly review and update app permissions in your device settings.
    2. Use Strong Passwords:
      • Protect your account with a secure and unique password.
    3. Monitor Integrations:
      • Disconnect any integrations you no longer use.

     

    Need More Information?

    For additional questions about your data and privacy, contact us at hello@movewithascend.com.

     

    Next Steps:

    Feel confident that your data is safe and secure while using ASCEND FITNESS. Review your settings regularly to maintain control over your privacy.

  • How to Connect a Fitness Tracker to the App

    Syncing your fitness tracker with the ASCEND FITNESS app allows you to seamlessly track your activity, steps, and other metrics in one place. This guide will walk you through the steps to connect your tracker for a more integrated experience.

     

    Steps to Connect a Fitness Tracker:

    1. Open the App:

    1. Go to the You Tab:
      • Tap the You Tab at the bottom of your screen.
    2. Access Settings:
      • Tap the Settings icon in the top-right corner.

     

    2. Select App Integrations:

    1. Navigate to Integrations:
      • Scroll to App Integrations in the Settings menu.
    2. Choose Your Tracker:
      • Select your preferred tracker from the list of supported apps:
        • Google Fit
        • Fitbit
        • Garmin
        • MyFitnessPal
        • Cronometer
        • Oura Ring

     

    3. Authorize the Connection:

    1. Log In to Your Tracker Account:
      • Enter your credentials for the selected tracker.
    2. Grant Permissions:
      • Allow ASCEND FITNESS to access the necessary data, such as steps, calories burned, and activity history.
    3. Confirm the Connection:
      • Follow the prompts to complete the authorization process.

     

    4. Verify the Connection:

    1. Return to the App:
      • Go back to the ASCEND FITNESS app to confirm the tracker is synced.
    2. Check Synced Data:
      • View steps, activity, or calories in the You Tab under your metrics or activity history.

     

    Troubleshooting:

    1. Connection Failed?
      • Ensure you’ve entered the correct login credentials for your fitness tracker.
      • Check your internet connection and try again.
    2. Data Not Syncing?
      • Refresh the app or disconnect and reconnect your tracker.
    3. Tracker Not Listed?
      • Ensure your tracker is supported by the ASCEND FITNESS app. If not, contact hello@movewithascend.com for assistance.

     

    Tips for Optimizing Your Experience:

    1. Sync Daily:
      • Open the app daily to ensure your activity data stays up to date.
    2. Monitor Trends:
      • Use synced data to track patterns in activity, steps, and calories burned.
    3. Combine with Other Features:
      • Pair tracker data with your workout and meal plans for a comprehensive fitness overview.

     

    Next Steps:

    Connect your fitness tracker today to get the most out of your ASCEND FITNESS app and stay on top of your progress effortlessly.