Privacy and Data Security

Your privacy and security are our top priorities at ASCEND FITNESS. This FAQ addresses common questions about how your data is stored, protected, and used within the app.

Frequently Asked Questions:

1. What Data Does ASCEND FITNESS Collect?

• Personal Information:
  • Name, email address, and payment details (if applicable).
• Fitness Data:
  • Metrics like weight, activity history, and progress photos.
• Device Information:
  • Details about your device, such as operating system and app usage data, to improve performance.

2. How Is My Data Protected?

• Encryption:
  • All data is encrypted during transmission and storage to prevent unauthorized access.
• Secure Servers:
  • Data is stored on secure servers that comply with industry standards for data protection.

3. Does ASCEND FITNESS Share My Data?

• No Unauthorized Sharing:
  • Your data is never sold or shared with third parties for marketing purposes.
• Third-Party Integrations:
  • Data shared with integrations (e.g., Google Fit, Fitbit) is limited to what’s necessary for functionality.

4. How Can I Access or Delete My Data?

• Access Your Data:
  • Go to the You Tab > Settings > Account to view your data.
• Request Deletion:
  • Contact us at hello@movewithascend.com to request account deletion.

5. How Long Is My Data Stored?

• Retention Policy:
  • Data is stored as long as your account is active. If you cancel your subscription, data is retained for 30 days before permanent deletion.

6. Can I Opt Out of Data Collection?

• Limited Data:
  • Some data is essential for app functionality and cannot be opted out of.
• Optional Data:
  • You can choose not to log optional metrics like weight or progress photos.

Tips for Managing Your Privacy:

1. Update Permissions:
   • Regularly review and update app permissions in your device settings.
2. Use Strong Passwords:
   • Protect your account with a secure and unique password.
3. Monitor Integrations:
   • Disconnect any integrations you no longer use.

Need More Information?

For additional questions about your data and privacy, contact us at hello@movewithascend.com.

Next Steps:

Feel confident that your data is safe and secure while using ASCEND FITNESS. Review your settings regularly to maintain control over your privacy.