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Andrea
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Recent activity by Andrea-
What is the warranty offered on your equipment?
We take great pride in the quality and craftsmanship of our gym equipment, and we are committed to providing you with products that meet the highest standards. To ensure your satisfaction and peace...
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Can I cancel or modify an order after it has been placed?
Absolutely, we understand that plans can change. However, it will depend on the processing stage of your order and we may not be able to accommodate your request. Here's what you need to know about...
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User Manual - Ascend S2 Magnetic Spinning Bike
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What are your business hours?
Please note that our showroom operates during the following hours: Monday to Friday: 10:00 AM to 5:00 PM Saturday: 11:00 AM to 4:00 PM Should you have any inquiries or require assistance, our ded...
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Can you process an order for me?
We're delighted to assist you in any way we can. To process your order, we kindly ask for the following information: Full Name: Shipping Address: Billing Address: Phone Number: Products you wish t...
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User Manual - Ascend S1 Friction Spinning Bike
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How do I initiate a warranty claim?
If you would like to initiate a warranty claim, we will ask that you send us an email hello@movewithascend.com with the following information: Full name Order number The issue you are facing Any p...
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How long will it take to process my refund?
Once your returned items reach our warehouse, we allow a maximum of 10 business days for inspection and processing. During this time, our team carefully examines the items to ensure they meet our r...
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Owner's Manual - Ascend W1 - Wooden Walking Pad
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Can I try out the items in person?
At Ascend, we want to ensure you have the best experience possible when shopping for our products. That's why we encourage you to come in and try out any items you're interested in before making a ...