To ensure the ASCEND FITNESS app runs smoothly on your device, it’s essential to meet the minimum system requirements. This guide outlines the supported devices, operating systems, and other technical details for using the app effectively.

System Requirements:

1. For iOS Users:

1. Supported Devices:
   • iPhone, iPad, and iPod Touch.
2. Operating System:
   • iOS 13.0 or later.
3. Storage Space:
   • At least 200 MB of free storage.
4. Internet Connection:
   • A stable Wi-Fi or mobile data connection for accessing features and updates.

2. For Android Users:

1. Supported Devices:
   • Smartphones and tablets running Android.
2. Operating System:
   • Android 8.0 (Oreo) or later.
3. Storage Space:
   • At least 200 MB of free storage.
4. Internet Connection:
   • A stable Wi-Fi or mobile data connection for accessing features and updates.

3. Additional Requirements:

• Screen Resolution:
  • A minimum resolution of 720p for optimal display.
• Hardware Compatibility:
  • Devices must support video playback for tutorial videos and animations.
• App Updates:
  • Ensure automatic updates are enabled in the App Store or Google Play Store to access the latest features and improvements.

Tips for Optimizing Performance:

1. Keep Your Device Updated:
   • Regularly update your operating system to maintain compatibility with the app.
2. Free Up Storage:
   • Ensure your device has sufficient free storage to avoid performance issues.
3. Use a Stable Internet Connection:
   • Connect to a reliable Wi-Fi network for seamless access to features.

Troubleshooting Compatibility Issues:

1. Device Not Supported:
   • If your device doesn’t meet the minimum requirements, consider upgrading to a newer model.
2. App Crashing or Lagging:
   • Close background apps to free up system resources.
   • Reinstall the app if issues persist.
3. Internet Connection Problems:
   • Restart your router or switch to a different network if your connection is unstable.

Next Steps:

Verify your device meets these system requirements to enjoy a smooth and uninterrupted experience with the ASCEND FITNESS app. If you encounter compatibility issues, contact us for assistance.

Your feedback is invaluable in helping us improve the ASCEND FITNESS app. If you encounter a bug or have suggestions for enhancing the app, this guide will show you how to report it quickly and efficiently.

Steps to Report a Bug or Feedback:

1. Use the Inbox Tab:

1. Open the App:
   • Log in to the ASCEND FITNESS app.
2. Go to the Inbox Tab:
   • Tap the Inbox Tab at the bottom of your screen.
3. Compose a Message:
   • Tap the Compose button to create a new message.
   • Provide the following details:
     • A clear description of the bug or feedback.
     • Steps to reproduce the issue (if applicable).
     • Screenshots or screen recordings (optional but helpful).
4. Send the Message:
   • Tap Send to submit your report.

2. Email the Support Team:

1. Send an Email to Support:
   • If the Inbox Tab isn’t accessible, email hello@movewithascend.com.
2. Include Key Details:
   • Describe the issue or feedback clearly.
   • Attach screenshots or recordings to illustrate the problem.

Tips for Reporting Bugs or Feedback Effectively:

1. Be Specific:
   • Provide as much detail as possible to help our team understand and address the issue.
2. Use Visual Aids:
   • Attach screenshots or videos to clarify complex bugs or suggestions.
3. Be Constructive:
   • Offer solutions or ideas to improve the app in addition to reporting issues.

Troubleshooting While Reporting:

• Can’t Send Messages via the App?
  • Restart the app or use email as an alternative.
• Response Time:
  • Our team aims to respond within 24–72 hours. Please allow this time for a thorough review.

Next Steps:

After submitting your report, our team will review your feedback and work to resolve any bugs or incorporate your suggestions into future updates.

Notifications are an essential part of staying on track with your fitness journey. They remind you of workouts, updates, and messages from your coach. If notifications aren’t working properly, this guide will help you troubleshoot and fix the issue.

Steps to Fix Notification Issues:

1. Check Notification Settings in the App:

1. Go to the You Tab:
   • Tap the You Tab at the bottom of your screen.
2. Access Settings:
   • Tap the Settings icon in the top-right corner.
3. Open Notification Settings:
   • Tap Notifications in the settings menu.
4. Verify Notification Preferences:
   • Ensure notifications for Workouts, Reminders, and Messages are enabled.

2. Check Your Device’s Notification Settings:

1. For iOS Users:
   • Open Settings > Notifications > ASCEND FITNESS.
   • Toggle Allow Notifications to ON.
   • Ensure Alerts (Lock Screen, Notification Center, Banners) and Sounds are enabled.
2. For Android Users:
   • Open Settings > Apps > ASCEND FITNESS > Notifications.
   • Ensure notifications are enabled and customize alert preferences as needed.

3. Restart the App and Device:

1. Restart the App:
   • Close the app completely and reopen it to refresh notification settings.
2. Restart Your Device:
   • Power off your device and turn it back on to reset system settings.

4. Update the App:

1. Check for Updates:
   • Go to the App Store (iOS) or Google Play Store (Android).
   • Search for ASCEND FITNESS and tap Update if available.
2. Install Updates:
   • Ensure the app is running the latest version for optimal performance.

5. Test Notifications:

1. Set a Test Reminder:
   • In the You Tab, set a reminder for your next workout or meal.
2. Verify Delivery:
   • Check if the notification appears at the scheduled time.

Troubleshooting Advanced Issues:

Notifications Still Not Working?

1. Reinstall the App:
   • Delete the ASCEND FITNESS app and reinstall it from your app store.
2. Check Battery Optimization Settings:
   • Some devices restrict notifications to save battery.
   • Disable battery optimization for ASCEND FITNESS in your device settings.
3. Contact Support:
   • If the issue persists, reach out via the Inbox Tab or email hello@movewithascend.com

Tips for Managing Notifications:

1. Customize Notification Preferences:
   • Enable only the notifications that are most important to you to avoid distractions.
2. Stay Consistent:
   • Use reminders to build habits and stay on track with your program.

Next Steps:

Follow these steps to troubleshoot and resolve notification issues. Once fixed, use notifications to stay engaged and consistent with your fitness journey.

If your workouts aren’t appearing in the ASCEND FITNESS app, this guide will help you troubleshoot and resolve the issue. Follow these steps to regain access to your program and get back on track with your fitness journey.

Steps to Resolve Missing Workouts:

1. Ensure You’ve Completed Onboarding:

1. Complete the Questionnaire:
   • Verify that you’ve completed the onboarding questionnaire during signup.
   • Your workouts are created based on the information you provide in the questionnaire.
2. Wait for Program Assignment:
   • Allow up to 48–72 hours for our team to assign your program after you’ve completed the questionnaire.

2. Check the Correct Tab:

1. Today Tab:
   • Go to the Today Tab to view your scheduled workout for the day.
2. Coaching Tab:
   • Tap the Coaching Tab to see your weekly calendar and access workouts for specific days.

3. Verify Your Account Details:

1. Ensure You’re Logged In:
   • Check that you’re logged into the correct account associated with your program.
2. Log Out and Log Back In:
   • If the issue persists, log out of the app and log back in to refresh your account.

4. Update the App:

1. Check for Updates:
   • Go to the App Store (iOS) or Google Play Store (Android) to see if an update is available.
2. Install the Update:
   • Tap Update to ensure you’re using the latest version of the app.

5. Contact Support:

1. Reach Out Through the Inbox Tab:
   • Use the Inbox Tab in the app to send a message explaining the issue.
2. Email Support:
   • If the Inbox Tab isn’t accessible, email us at hello@movewithascend.com
   • Include your account email and a brief description of the issue.

Troubleshooting Advanced Issues:

Device-Specific Problems:

1. Clear Cache (Android Only):
   • Go to Settings > Apps > ASCEND FITNESS > Storage > Clear Cache.
2. Reinstall the App:
   • Delete and reinstall the app to resolve any installation errors.

Tips to Prevent Future Issues:

1. Complete Onboarding Early:
   • Finish the questionnaire immediately after signing up to minimize delays in program assignment.
2. Keep the App Updated:
   • Enable automatic updates in your app store settings.
3. Contact Support Promptly:
   • If workouts are missing, reach out within the 48–72 hour timeframe for program assignment.

Next Steps:

Use the steps above to resolve any issues with missing workouts. Once resolved, access your daily and weekly workouts in the Today Tab or Coaching Tab to stay on track with your fitness journey.

If the ASCEND FITNESS app isn’t loading, don’t worry! This guide provides simple troubleshooting steps to resolve common loading issues and get you back to your workouts quickly.

Steps to Fix Loading Issues:

1. Check Your Internet Connection:

1. Ensure You’re Connected:
   • Verify that your device is connected to Wi-Fi or mobile data.
   • Test your connection by opening another app or website.
2. Reconnect:
   • Disconnect and reconnect to your Wi-Fi or mobile network.
   • Restart your router if necessary.

2. Restart the App:

1. Close the App:
   • Swipe up or access your recent apps menu to close the ASCEND FITNESS app.
2. Reopen the App:
   • Relaunch the app and check if it loads properly.

3. Update the App:

1. Check for Updates:
   • Go to the App Store (iOS) or Google Play Store (Android).
   • Search for ASCEND FITNESS and see if an update is available.
2. Install the Update:
   • Tap Update to install the latest version of the app.

4. Clear the App Cache (Android Only):

1. Open Settings:
   • Go to your device’s Settings > Apps > ASCEND FITNESS.
2. Clear Cache:
   • Tap Storage > Clear Cache.
   • Relaunch the app.

5. Restart Your Device:

1. Turn Off Your Device:
   • Power down your smartphone or tablet.
2. Restart:
   • Turn your device back on and reopen the app.

Troubleshooting Advanced Issues:

If the App Still Isn’t Loading:

1. Reinstall the App:
   • Delete the ASCEND FITNESS app from your device.
   • Reinstall it from the App Store or Google Play Store.
2. Check System Requirements:
   • Ensure your device meets the app’s system requirements:
     • iOS 13 or later.
     • Android 8.0 or later.
3. Contact Support:
   • If none of the above steps work, reach out to us:
     • Use the Inbox Tab in the app.

Tips to Avoid Loading Issues in the Future:

1. Keep the App Updated:
   • Enable automatic updates for ASCEND FITNESS in your app store settings.
2. Monitor Storage Space:
   • Ensure your device has enough free storage to run the app smoothly.
3. Use a Stable Connection:
   • Connect to a reliable Wi-Fi network whenever possible.

Next Steps:

Follow the steps above to resolve any loading issues. If the problem persists, contact our support team for further assistance.