How to Report a Bug or Feedback

Your feedback is invaluable in helping us improve the ASCEND FITNESS app. If you encounter a bug or have suggestions for enhancing the app, this guide will show you how to report it quickly and efficiently.

Steps to Report a Bug or Feedback:

1. Use the Inbox Tab:

1. Open the App:
   • Log in to the ASCEND FITNESS app.
2. Go to the Inbox Tab:
   • Tap the Inbox Tab at the bottom of your screen.
3. Compose a Message:
   • Tap the Compose button to create a new message.
   • Provide the following details:
     • A clear description of the bug or feedback.
     • Steps to reproduce the issue (if applicable).
     • Screenshots or screen recordings (optional but helpful).
4. Send the Message:
   • Tap Send to submit your report.

2. Email the Support Team:

1. Send an Email to Support:
   • If the Inbox Tab isn’t accessible, email hello@movewithascend.com.
2. Include Key Details:
   • Describe the issue or feedback clearly.
   • Attach screenshots or recordings to illustrate the problem.

Tips for Reporting Bugs or Feedback Effectively:

1. Be Specific:
   • Provide as much detail as possible to help our team understand and address the issue.
2. Use Visual Aids:
   • Attach screenshots or videos to clarify complex bugs or suggestions.
3. Be Constructive:
   • Offer solutions or ideas to improve the app in addition to reporting issues.

Troubleshooting While Reporting:

• Can’t Send Messages via the App?
  • Restart the app or use email as an alternative.
• Response Time:
  • Our team aims to respond within 24–72 hours. Please allow this time for a thorough review.

Next Steps:

After submitting your report, our team will review your feedback and work to resolve any bugs or incorporate your suggestions into future updates.