How to Resolve Issues with Notifications

Notifications are an essential part of staying on track with your fitness journey. They remind you of workouts, updates, and messages from your coach. If notifications aren’t working properly, this guide will help you troubleshoot and fix the issue.

Steps to Fix Notification Issues:

1. Check Notification Settings in the App:

1. Go to the You Tab:
   • Tap the You Tab at the bottom of your screen.
2. Access Settings:
   • Tap the Settings icon in the top-right corner.
3. Open Notification Settings:
   • Tap Notifications in the settings menu.
4. Verify Notification Preferences:
   • Ensure notifications for Workouts, Reminders, and Messages are enabled.

2. Check Your Device’s Notification Settings:

1. For iOS Users:
   • Open Settings > Notifications > ASCEND FITNESS.
   • Toggle Allow Notifications to ON.
   • Ensure Alerts (Lock Screen, Notification Center, Banners) and Sounds are enabled.
2. For Android Users:
   • Open Settings > Apps > ASCEND FITNESS > Notifications.
   • Ensure notifications are enabled and customize alert preferences as needed.

3. Restart the App and Device:

1. Restart the App:
   • Close the app completely and reopen it to refresh notification settings.
2. Restart Your Device:
   • Power off your device and turn it back on to reset system settings.

4. Update the App:

1. Check for Updates:
   • Go to the App Store (iOS) or Google Play Store (Android).
   • Search for ASCEND FITNESS and tap Update if available.
2. Install Updates:
   • Ensure the app is running the latest version for optimal performance.

5. Test Notifications:

1. Set a Test Reminder:
   • In the You Tab, set a reminder for your next workout or meal.
2. Verify Delivery:
   • Check if the notification appears at the scheduled time.

Troubleshooting Advanced Issues:

Notifications Still Not Working?

1. Reinstall the App:
   • Delete the ASCEND FITNESS app and reinstall it from your app store.
2. Check Battery Optimization Settings:
   • Some devices restrict notifications to save battery.
   • Disable battery optimization for ASCEND FITNESS in your device settings.
3. Contact Support:
   • If the issue persists, reach out via the Inbox Tab or email hello@movewithascend.com

Tips for Managing Notifications:

1. Customize Notification Preferences:
   • Enable only the notifications that are most important to you to avoid distractions.
2. Stay Consistent:
   • Use reminders to build habits and stay on track with your program.

Next Steps:

Follow these steps to troubleshoot and resolve notification issues. Once fixed, use notifications to stay engaged and consistent with your fitness journey.