Why Can’t I See My Workouts?

If your workouts aren’t appearing in the ASCEND FITNESS app, this guide will help you troubleshoot and resolve the issue. Follow these steps to regain access to your program and get back on track with your fitness journey.

Steps to Resolve Missing Workouts:

1. Ensure You’ve Completed Onboarding:

1. Complete the Questionnaire:
   • Verify that you’ve completed the onboarding questionnaire during signup.
   • Your workouts are created based on the information you provide in the questionnaire.
2. Wait for Program Assignment:
   • Allow up to 48–72 hours for our team to assign your program after you’ve completed the questionnaire.

2. Check the Correct Tab:

1. Today Tab:
   • Go to the Today Tab to view your scheduled workout for the day.
2. Coaching Tab:
   • Tap the Coaching Tab to see your weekly calendar and access workouts for specific days.

3. Verify Your Account Details:

1. Ensure You’re Logged In:
   • Check that you’re logged into the correct account associated with your program.
2. Log Out and Log Back In:
   • If the issue persists, log out of the app and log back in to refresh your account.

4. Update the App:

1. Check for Updates:
   • Go to the App Store (iOS) or Google Play Store (Android) to see if an update is available.
2. Install the Update:
   • Tap Update to ensure you’re using the latest version of the app.

5. Contact Support:

1. Reach Out Through the Inbox Tab:
   • Use the Inbox Tab in the app to send a message explaining the issue.
2. Email Support:
   • If the Inbox Tab isn’t accessible, email us at hello@movewithascend.com
   • Include your account email and a brief description of the issue.

Troubleshooting Advanced Issues:

Device-Specific Problems:

1. Clear Cache (Android Only):
   • Go to Settings > Apps > ASCEND FITNESS > Storage > Clear Cache.
2. Reinstall the App:
   • Delete and reinstall the app to resolve any installation errors.

Tips to Prevent Future Issues:

1. Complete Onboarding Early:
   • Finish the questionnaire immediately after signing up to minimize delays in program assignment.
2. Keep the App Updated:
   • Enable automatic updates in your app store settings.
3. Contact Support Promptly:
   • If workouts are missing, reach out within the 48–72 hour timeframe for program assignment.

Next Steps:

Use the steps above to resolve any issues with missing workouts. Once resolved, access your daily and weekly workouts in the Today Tab or Coaching Tab to stay on track with your fitness journey.