What to Do If the App Isn’t Loading

If the ASCEND FITNESS app isn’t loading, don’t worry! This guide provides simple troubleshooting steps to resolve common loading issues and get you back to your workouts quickly.

Steps to Fix Loading Issues:

1. Check Your Internet Connection:

1. Ensure You’re Connected:
   • Verify that your device is connected to Wi-Fi or mobile data.
   • Test your connection by opening another app or website.
2. Reconnect:
   • Disconnect and reconnect to your Wi-Fi or mobile network.
   • Restart your router if necessary.

2. Restart the App:

1. Close the App:
   • Swipe up or access your recent apps menu to close the ASCEND FITNESS app.
2. Reopen the App:
   • Relaunch the app and check if it loads properly.

3. Update the App:

1. Check for Updates:
   • Go to the App Store (iOS) or Google Play Store (Android).
   • Search for ASCEND FITNESS and see if an update is available.
2. Install the Update:
   • Tap Update to install the latest version of the app.

4. Clear the App Cache (Android Only):

1. Open Settings:
   • Go to your device’s Settings > Apps > ASCEND FITNESS.
2. Clear Cache:
   • Tap Storage > Clear Cache.
   • Relaunch the app.

5. Restart Your Device:

1. Turn Off Your Device:
   • Power down your smartphone or tablet.
2. Restart:
   • Turn your device back on and reopen the app.

Troubleshooting Advanced Issues:

If the App Still Isn’t Loading:

1. Reinstall the App:
   • Delete the ASCEND FITNESS app from your device.
   • Reinstall it from the App Store or Google Play Store.
2. Check System Requirements:
   • Ensure your device meets the app’s system requirements:
     • iOS 13 or later.
     • Android 8.0 or later.
3. Contact Support:
   • If none of the above steps work, reach out to us:
     • Use the Inbox Tab in the app.

Tips to Avoid Loading Issues in the Future:

1. Keep the App Updated:
   • Enable automatic updates for ASCEND FITNESS in your app store settings.
2. Monitor Storage Space:
   • Ensure your device has enough free storage to run the app smoothly.
3. Use a Stable Connection:
   • Connect to a reliable Wi-Fi network whenever possible.

Next Steps:

Follow the steps above to resolve any loading issues. If the problem persists, contact our support team for further assistance.