What to Do If Your Meal Plan Isn’t Available – Ascend - FR

If you’ve completed the onboarding process but can’t find your meal plan, don’t worry! This article will guide you through the steps to resolve the issue and explain how long it might take for your personalized meal plan to appear.

Steps to Resolve Meal Plan Issues:

1. Confirm You’ve Completed the Questionnaire:

Your meal plan is created based on the information you provide in the onboarding questionnaire.
Ensure you’ve answered all questions accurately and submitted the questionnaire.

2. Allow 48–72 Hours for Meal Plan Assignment:

Once the questionnaire is complete, our team of experts reviews your responses to create a personalized meal plan.
This process may take up to 48–72 hours.
If your meal plan isn’t available immediately, please wait for at least 3 days.

3. Check the Today Tab:

Once assigned, your daily meals will appear in the Today Tab under Today’s Meals.
Tap on a meal to view details like ingredients, nutrition values, and the recipe.

4. Check the Coaching Tab:

Your full weekly meal plan will be available in the Meal Plan section of the Coaching Tab.
Tap the Meal Plan to review all meals for the week and plan ahead.

Troubleshooting:

If You Still Can’t See Your Meal Plan After 72 Hours:

Ensure You’re Logged In with the Correct Account:
- Double-check that you’re logged into the account used during onboarding.
Update the App:
- Ensure your app is updated to the latest version to access all features.
Restart the App:
- Close and reopen the app to refresh your account.
Contact Support:
- If the problem persists, contact our support team via the Inbox Tab
- Provide details, including your account email and a brief description of the issue.

Tips for Avoiding Delays:

Complete the onboarding questionnaire as soon as you sign up.
Provide accurate and detailed responses to help our team create your plan faster.

Next Steps:

Once your meal plan is available, explore it daily in the Today Tab or plan ahead using the Coaching Tab. Remember, consistency in nutrition is key to achieving your goals!